Most of the Online shoppers need some kind of customer support when making an online purchase and 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly. Businesses that interact with potential customers online are proved to build a better connection with their customers and increase their revenues.
So, If you have any business website and you are looking for the best chat options then you are in the right place. Enabling live chat into your WordPress site is very easy. So, In this article, I compiled some of the Best free live chat plugins for WordPress which are very useful for your business websites.
Free Live Chat Plugins
ClickDesk Live Support is the fastest & one of the best live chat plugins. Besides being the fastest live chat service, ClickDesk also allows web visitors to do voice and video chat from your website directly without installing any additional hardware or software.
- Live chat combo includes Help Desk, Voice & Video Chat and Social toolbar
- Advanced chat queueing
- Works seamlessly across all major browsers
- Fully customizable – colors, themes, text, templates & position
- Supports multiple languages
- Take chats from online agent panel or GTalk
- See website visitors real-time in dashboard
- Fully compatible on mobile devices including tablets and phones
- Built-in help desk ticketing system with automation
- Advanced reports to give insights into your business
- Chat now in any language with click-to-translate feature
- Send and receive files from chat widget
- Chat transcripts stored for future reference
- Complete web visitor information like location, IP address etc
- Display Facebook and Twitter information on live chat widget
- 99.95% uptime guarantee
- Seamless integration with Salesforce.com, Sugar CRM, Zendesk, Unbounce, and more.
- 24×7 support
- Mobile app to take chats
With Zendesk Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.
- Mobile Optimized: customers can chat with you from any device using our mobile optimized chat widget
- Proactive Chat: Rather than chatting with every single person yourself, you can increase the chances of high-value engagement (and more sales) by using Triggers to automatically reach every visitor
- Advanced Analytics: Its analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help.
3. Live Chat
LiveChat comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Other features include real-time monitoring, file sharing, and advanced analytics. It has a clean design and is highly customizable, allowing you to make the live chat window fit your brand. In addition, to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers.
tawk.to is a free live chat app that integrates seamlessly with WordPress! More than 250000 companies use tawk.to to provide real-time support and service to their customers. tawk.to app is completely free. Tawk.to offers free iOS, Android, Windows, and Mac OSX apps to stay connected, or you can log in via any modern browser.
Casengo Live Chat Support allows you to add live chat to your website quickly and easily. With Casengo Live Chat Support, you can handle questions via live chat, email directly from your website. Casengo Live Chat Support helps you to respond faster to questions than ever and to improve their satisfaction with a delicious combination of live chat and email.
Casengo Live Chat Core Features & Benefits
- Casengo supports WhatsApp as a customer service channel.WhatsApp has been integrated to help businesses communicate with customers
- Live Chat Customization. Change look and feel of live chat button and form
- NEW Forward cases. Use Casengo to forward cases to people outside of your customer support team.
- NEW Mobile App. Use Casengo on your phone or tablet.
- NEW Pro-active. Increase online conversion by automatically a chat window after 5 seconds
- Multi-brand. Manage multiple websites from within Casengo
- Knowledgebase. Boost self-service with the Casengo FAQ plugin
- Team collaboration. Easily ask co-workers to help out
- Quick replies. Quickly provide customers with the right answer
- Mailboxes. Manage multiple mailboxes from within Casengo
- Reporting. know your company’s peak periods
- Flex users. Add short-time users for flexible support
- In the cloud. Handle customer inquiries from anywhere
- Instant overview. Customer status clear at a single glance
- Simple setup. No training or technical knowledge needed
- Hybrid messaging. Seamlessly blend live chat with email and WhatsApp messages
- Whatsapp. You can now connect your Whatsapp account with Casengo to support your customers directly with Whatsapp
6. Pure Chat
Pure Chat is a 100% Free Live Chat plugin for WordPress. It offers unlimited chats and unlimited users for free. All chat widget customization, transcript history, triggers, email forms (when unavailable), etc. are completely free. Besides Live Chat, Pure Chat PRO offers real-time analytics, visitor tracking, and contact tracking features.
A fully functional live chat plugin. It comes with no third party connections or subscription required. This free chat support plugin is free from any type of advertisement or ‘powered by’ link on the chatbox. Free Version includes
- chatting directly with visitors.
- Easy to use interface.
- Drag the chat box around the page.
- Color customization of the chatbox.
- No advertising.
- No powered by link on the chat window
- No monthly subscriptions needed
- Desktop notifications.
- View missed chats
Formilla.com Live Chat Features:
- Installs Instantly
- Mobile Apps for iPhone, iPad, and Android Devices
- Mobile Ready Chat Widget
- Real-time Visitor Monitoring
- Language Support (International)
- Smart Messages
- Pro-active Chat
- Chat Broadcast
- Chat Transfer
- User/Agent is Typing a Message
- Desktop Notifications
- Custom Banners, Colors, and Themes
- Attention Grabbers
- Advanced Customization
- Require Email Address
- Chat Button Location
- Multiple Live Chat Agents
- Offline Email Form
- Help Desk
- Chat History
- Export Email Data
- Forward Offline Email
- Add Private Comments
- Visitor Technical Info
- Custom Fields
I hope this will help you to select the best chat plugin for your business website. if you like this article then please share it with your friends on social media. Also, follow us on Facebook, Twitter, Google Plus, Linked In, and Instagram. You can also subscribe to our youtube channel and our newsletter here so that you will never miss any update.